Privacy Policy

Last Updated: August 2026

ShubhSetu respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect, how we use and share that information, how we protect it, and the choices available to users of the ShubhSetu website and services.

This Privacy Policy applies to customers, service providers/vendors, website visitors and other persons who interact with ShubhSetu through the website or related communications.

By using ShubhSetu or voluntarily submitting information through our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information collected by ShubhSetu depends on how you use the platform.

Customer Information

When a customer submits a service request or communicates with ShubhSetu, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Service required
  • Event or service date
  • State, district, city, area or other location details
  • Pincode
  • Address, where provided
  • Service requirements
  • Other information voluntarily provided through the service request form or subsequent communication

Vendor and Business Information

When a service provider applies for registration or interacts with ShubhSetu as a vendor, we may collect information such as:

  • Vendor name
  • Business name
  • Mobile number
  • Email address
  • Service category
  • Experience
  • State, district, city, area or other location details
  • Pincode
  • Address
  • Availability
  • Referral information, where provided
  • Business or service-related information voluntarily provided during registration
  • Other information voluntarily provided during subsequent communication with ShubhSetu

ShubhSetu does not require users to provide sensitive authentication credentials such as banking passwords, card PINs or UPI PINs.

2. Technical, Cookie and Usage Information

When you visit or use the ShubhSetu website, certain technical and usage information may be collected automatically through cookies, analytics technologies, security tools and similar technologies.

Depending on the technology used, this may include information such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited
  • Approximate location derived from technical information
  • Referral source
  • Website interactions
  • Date and time of access
  • Performance and diagnostic information

This information may be used for website operation, analytics, performance measurement, security, fraud or spam prevention and improvement of the user experience.

3. Payment and Transaction Information

Where ShubhSetu collects an applicable vendor registration, verification or other clearly disclosed platform fee, payments may be processed through an independent third-party payment service provider.

ShubhSetu may receive and retain limited transaction-related information reasonably required for processing, support, reconciliation and record-keeping, such as:

  • Transaction reference or payment ID
  • Payment amount
  • Payment status
  • Date and time of payment
  • Payment confirmation or related transaction information

Sensitive payment authentication credentials such as card PINs, CVVs where processed directly by the payment provider, UPI PINs, banking passwords or similar authentication credentials are not intended to be collected or stored by ShubhSetu.

Payment service providers may separately process information in accordance with their own terms and privacy policies.

4. How We Use Information

ShubhSetu may use information collected through the platform to:

  • Receive and process customer service requests.
  • Identify and connect customers with relevant service providers.
  • Match customer requests with vendors based on factors such as service category, location and availability.
  • Process and review vendor registration applications.
  • Review vendor and business information for registration and platform purposes.
  • Communicate with customers and vendors regarding service requests, vendor responses, registrations, payments, confirmations and support.
  • Send service-related emails, messages and notifications.
  • Maintain customer request and vendor registration records.
  • Maintain payment and transaction records where applicable.
  • Prevent duplicate registrations, spam, misuse, fraudulent activity or unauthorized use of the platform.
  • Respond to questions, complaints, disputes and support requests.
  • Operate, maintain, secure and improve the website and platform.
  • Understand website usage and improve user experience.
  • Enforce applicable ShubhSetu terms and policies.
  • Comply with applicable legal, regulatory or lawful requirements.

We aim to use personal information only for purposes reasonably connected with the reason for which it was collected or as otherwise permitted by applicable law.

5. Customer Information Shared With Vendors

ShubhSetu operates as a platform that facilitates connections between customers and independent service providers.

When a customer submits a service request, relevant customer information may be shared with an appropriate registered vendor for the purpose of responding to the request and facilitating the requested service.

Information shared with a vendor may include details reasonably necessary to understand and respond to the service request, such as:

  • Customer name
  • Contact information
  • Requested service
  • Event or service date
  • Location
  • Service requirements
  • Other information reasonably necessary for the relevant service request

Vendors are expected to use customer information only for legitimate purposes connected with the relevant service request and must not misuse, unnecessarily disclose or use customer information for unrelated purposes.

ShubhSetu does not intend customer information shared for a service request to be used by vendors for unauthorized marketing, spam or unrelated activities.

6. Information Shared With Technology and Service Providers

ShubhSetu may use third-party service providers, platforms and technologies to operate and support its website and services.

Depending on the services being used, these may include providers of:

  • Website hosting and infrastructure
  • Email services
  • Communication and messaging services
  • Payment processing
  • Website analytics and performance measurement
  • Security and spam prevention
  • Data storage and operational tools
  • Website caching and performance services
  • Technical support and related platform services

Information may be processed through such services only as reasonably necessary for their respective functions, subject to applicable arrangements, terms and privacy practices.

ShubhSetu does not sell personal information to third parties for monetary consideration.

7. Cookies, Analytics and Similar Technologies

ShubhSetu may use cookies and similar technologies to:

  • Operate website functionality
  • Remember technical preferences where applicable
  • Understand website usage
  • Measure website performance
  • Improve website functionality
  • Enhance security
  • Detect spam, abuse or suspicious activity

Third-party analytics or performance services may also collect technical or usage information in accordance with their respective privacy practices.

Users may be able to manage or disable certain cookies through their browser settings. Disabling certain cookies may affect website functionality or performance.

8. Communications

Customers and vendors may be contacted using the contact information voluntarily provided to ShubhSetu.

Communications may relate to:

  • Service requests
  • Vendor registration
  • Vendor availability or responses
  • Service request status
  • Payments or transaction status
  • Confirmations and updates
  • Customer or vendor support
  • Complaints or dispute handling
  • Security matters
  • Important platform or policy-related information

Depending on the circumstances and information provided by the user, communications may take place through email, telephone, messaging services such as WhatsApp, or other appropriate communication methods.

Where promotional or marketing communications are sent, users may request to stop receiving such communications where applicable.

Necessary transactional, security or service-related communications may continue where reasonably required for an active request, registration, payment, complaint or other platform-related matter.

9. Data Storage and Retention

ShubhSetu may maintain information through its website systems and other operational or data-storage tools used for managing service requests, vendor registrations, communications and platform operations.

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and maintaining service requests
  • Maintaining vendor registration records
  • Providing customer or vendor support
  • Maintaining transaction and operational records
  • Preventing duplicate registrations, misuse or fraud
  • Resolving complaints or disputes
  • Establishing or protecting legal rights
  • Complying with applicable legal or regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized or securely disposed of, subject to applicable legal, regulatory and legitimate record-keeping requirements.

10. Data Security

ShubhSetu takes reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, destruction or loss.

Access to personal information should be limited to persons or systems reasonably requiring it for legitimate platform operations.

However, no website, internet transmission, electronic communication or electronic storage system can be guaranteed to be completely secure. ShubhSetu therefore cannot guarantee absolute security of information transmitted or stored electronically.

Users should not send passwords, UPI PINs, banking passwords or other sensitive authentication credentials to ShubhSetu through website forms, email, WhatsApp or other communication channels.

11. User Choices and Privacy Requests

Users may contact ShubhSetu regarding personal information they have submitted through the platform.

Subject to applicable law and reasonable verification of the request, users may request:

  • Correction of inaccurate personal information
  • Updating of personal information
  • Information regarding personal data submitted through ShubhSetu
  • Deletion of personal information where appropriate
  • Withdrawal of consent where processing is based on consent and withdrawal is permitted under applicable law

Withdrawal of consent or deletion of certain information may affect ShubhSetu’s ability to continue processing an active service request, vendor registration or related service.

Certain information may continue to be retained where reasonably necessary or permitted for legal compliance, transaction or operational records, fraud prevention, dispute resolution, enforcement of rights or other purposes permitted by applicable law.

12. Third-Party Websites and Services

The ShubhSetu website may contain links to third-party websites, payment services, communication services, social media platforms or other independently operated services.

When users leave the ShubhSetu website or directly interact with an independent third-party service, that third party’s own terms and privacy practices may apply.

ShubhSetu is not responsible for the privacy practices, content, availability or security of independently operated third-party websites or services.

Users are encouraged to review the applicable privacy policies and terms before providing personal information directly to third parties.

13. Vendor Responsibility for Customer Information

Vendors who receive customer information through ShubhSetu are expected to handle such information responsibly and only for legitimate purposes related to the applicable service request.

Vendors must not misuse customer information, disclose it unnecessarily, sell it, use it for fraudulent purposes or use it for unrelated activities.

A vendor’s misuse of customer information may result in appropriate action by ShubhSetu, including restriction, suspension or removal from the platform, subject to applicable terms and circumstances.

14. Children

ShubhSetu is intended for persons who are legally capable of submitting service requests, entering into service arrangements or registering as service providers.

ShubhSetu does not knowingly seek to collect personal information directly from children for their independent use of the platform.

Where parental or guardian involvement is required under applicable law, the platform should be used with appropriate parental or guardian involvement.

If ShubhSetu becomes aware that personal information has been submitted by a child in circumstances requiring such involvement, reasonable steps may be taken to address or remove the information as appropriate.

15. Legal Requirements, Safety and Fraud Prevention

ShubhSetu may use, preserve or disclose information where reasonably necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful requests from competent authorities
  • Prevent or investigate suspected fraud, misuse or unlawful activity
  • Protect the security and integrity of the website or platform
  • Protect the rights, safety or legitimate interests of ShubhSetu, customers, vendors or others
  • Investigate genuine complaints or disputes
  • Enforce applicable platform terms and policies

Any such use or disclosure will be subject to applicable law.

16. Changes to This Privacy Policy

ShubhSetu may update this Privacy Policy from time to time to reflect changes in:

  • Platform services
  • Business processes
  • Technologies
  • Data-handling practices
  • Legal or regulatory requirements
  • Platform policies

The latest version will be published on this page with an updated date.

Users are encouraged to review this Privacy Policy periodically.

17. Contact and Privacy Requests

For questions, concerns, correction requests, deletion requests or other privacy-related matters, please contact ShubhSetu:

Email: info@shubhsetu.in

Users may also contact ShubhSetu through the Contact Us page available on the website.

Privacy-related requests may be subject to reasonable verification before action is taken.

18. Grievance Redressal

For grievances related to the ShubhSetu platform, services, payments, or support requests, users may contact our Grievance Officer:

Grievance Officer: Kavita Joshi
Designation: Grievance Officer
Email: info@shubhsetu.in
Support: +91 9023404486

Complaints received through our grievance redressal mechanism will be acknowledged within 24 hours and resolved within 15 days from the date of receipt of the complaint.

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