Cancellation & Refund Policy
Last Updated: August 2026
At ShubhSetu, we aim to provide a transparent and reliable platform connecting customers with independent service providers for religious, event and related services.
Customer Service Requests
Currently, submitting a service request on ShubhSetu is free for a limited period. ShubhSetu does not presently charge customers for submitting a service request.
Submission of a service request does not guarantee service availability or confirmation. A request is processed subject to the availability and acceptance of a suitable service provider.
Customer Service Cancellation
After a customer is connected with a service provider, the final service price, advance payment, service terms and cancellation conditions may be mutually agreed between the customer and the service provider.
Customers are advised to confirm the applicable price, cancellation terms and refund conditions with the service provider before making any direct payment or finalizing the service.
ShubhSetu may assist the customer and service provider in resolving genuine concerns; however, payments made directly by a customer to a service provider are subject to the terms agreed between them.
Vendor Registration & Verification Fee
ShubhSetu may charge vendors a nominal registration and verification fee, as displayed on the website at the time of registration.
The fee is charged towards processing, reviewing and verifying the vendor registration application. Payment of this fee does not guarantee approval or listing of the vendor on ShubhSetu.
Once the vendor registration application and applicable fee have been submitted and the review or verification process has commenced, the registration and verification fee will be non-refundable, irrespective of whether the vendor application is subsequently approved or rejected.
Vendors are responsible for providing accurate, complete and genuine information. Applications containing incorrect, incomplete, misleading, false or unverifiable information may be rejected without refund of the registration and verification processing fee.
A refund may be considered in case of a duplicate payment, technical error resulting in excess payment, or where ShubhSetu is unable to process the application due to an issue attributable to ShubhSetu.
Nothing in this policy limits any rights or remedies available to users under applicable law.
Duplicate or Failed Payments
In case of a duplicate payment, technical error, or a transaction where the amount is debited but the payment status is unsuccessful, the user should contact ShubhSetu with the relevant transaction details.
After verification, any eligible refund will be processed to the original payment method.
Refund Processing Time
Where a refund is approved by ShubhSetu, it will be initiated to the original payment method.
The time required for the refunded amount to reflect in the customer’s or vendor’s account may depend on the payment gateway, bank, card issuer or UPI service provider.
Service Disputes
In case of a complaint or dispute relating to a service provider, customers may contact ShubhSetu through our official Contact Us page.
ShubhSetu may review the available service request details and information provided by the customer and service provider and may assist both parties in resolving the matter.
ShubhSetu reserves the right to take appropriate action against a vendor in case of genuine complaints, misuse, fraudulent activity or violation of platform terms.
ShubhSetu’s Role
ShubhSetu acts as a platform that facilitates connections between customers and independent service providers.
Unless specifically collected by ShubhSetu as a platform fee or Vendor Registration & Verification Fee, any service payment made directly between a customer and a vendor is a transaction between those parties and will be governed by the terms mutually agreed between them.
Contact Us
For cancellation, refund, payment or service-related concerns, please contact ShubhSetu through the Contact Us page available on our website.
When contacting us regarding a payment, please provide the registered name, mobile number, transaction/reference number and relevant details so that we can assist you.